Terms and Conditions of Sale


Application and entire agreement

 1. These Terms and Conditions of sale will apply to the purchase of goods or services based upon quotation from Clarity IT Co., Ltd. (hereinafter referred to as ‘we’ or ‘the seller’) a company registered in Thailand (number 0105546126719) whose registered office is at 1049/4 Soi Nai Lert, Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.
 2. These Terms and Conditions will be deemed to have been accepted by the company or individual buying (hereinafter referred to as ‘you’ or ‘the buyer’) from the seller when you either (1) accept our quotation, (2) send a purchase order or (3) from the date of any delivery of the Goods or Services (whichever happens earliest) and will constitute the entire agreement between seller and buyer.
 3. These Terms and Conditions and the quotation apply to the purchase and sale of any Goods between seller and buyer, to the exclusion of any other terms that may impose or incorporate, or which are implied by trade, custom, practice or course of dealing (unless otherwise agreed in writing between seller and buyer).


 4. A “business day” means any day other than a Saturday, Sunday or bank holiday in Thailand.
 5. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.
 6. Words imparting the singular number include the plural and vice-versa.

Goods and Services

 7. Goods refers to any physical item that may be supplied.
 8. Services refers to any non-physical item (typically labor) that may be supplied. In addition Services may include computer software and software related services such as hosting, remote applications and subscription based software (such as antivirus updates).
 9. The description of the Goods and Services is set out in our sales proposal, documentation and/or communications, unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods and Services set out in our sales documentation are intended as a guide only.
 10. We can make any changes to the specification of the Goods and Services which are required to conform to any applicable safety or other statutory or regulatory requirements.
 11. In case where a quoted item becomes obsolete at the time of order we may offer an equivalent or better item.


 12. The price (Price) of the Goods and/or Services is set out in our quotation current at the date of your order or such other price as we may agree in writing.
 13. If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery.
 14. Any increase in the Price under the clause above will only take place after we have told you about it.
 15. You may be entitled to discounts. Any and all discounts will be at our discretion.
 16. The Price is exclusive of fees for packaging and transportation / delivery.
 17. The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Order acceptance

 18. Orders will be accepted by (1) a signed quotation back to us, (2) an official purchase order from your company, (3) pre-payment on the quotation as per agreed payment terms or (4) email or phone acceptance (with or without the quotation back). For (4) this would only apply for customer accounts with longstanding and/or reliable business and for total transaction value under 15,000 THB (or 500 USD in the case of international clients).

Cancellation and alteration

 19. Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.
 20. The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 7 days only from the date shown in it unless expressly withdrawn by us at an earlier time.
 21. Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.
 22. In case where quotation has been accepted we may not be able to cancel all or part of the order once order has been placed with supplier. In such cases we can cancel all or part of the order there may be a fee to do this which needs to be paid by for by buyer to confirm all or partial order cancellation.


 23. We will invoice you for the Price either:
 a. on or at any time after delivery of the Goods; or
 b. where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.
 24. You must pay the Price within 1 day of the date of our invoice or otherwise according to any credit terms agreed between us.
 25. You must make payment even if delivery has not taken place and / or that the title in the Goods has not passed to you.
 26. If you do not pay within the period set out above, we may suspend any further deliveries and/or services to you and without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 1.5% per month from time to time on the amount outstanding until you pay in full. We may also withdraw all credit facilities extended to you and require immediate payment of any and all outstanding invoices whether or not they are due for payment.
 27. Time for payment will be of the essence of the Contract between us and you.
 28. All payments must be made in Thai Baht unless otherwise stated in the quotation or agreed in writing between us.
 29. Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
 30. Bank fees should not be charged to us.


 31. We will arrange for the delivery of the Goods and/or Services to the address specified in the quotation, or your order or to another location we agree in writing.
 32. If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.
 33. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 9 am to 5:30 pm.
 34. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
 a. store or arrange for the storage of the Goods and may charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
 b. make arrangements for the redelivery of the Goods and may charge you for the costs of such redelivery; and/or
 c. after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
 35. If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
 36. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods or Services that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods or Services.
 37. We can deliver the Goods or Services by instalments. Any delay in delivery or defect in an instalment will not entitle you to cancel the remainder of the order or any other instalment. In case of delivery in instalments in some cases each instalment will be invoiced and paid for separately with each instalment being a separate contract.

Inspection and acceptance of Goods

 38. You must inspect the Goods on delivery or collection.
 39. If you identify any damages or shortages, you must inform us at the time of the delivery, providing details.
 40. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
 41. Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
 42. We will be under no liability or further obligation in relation to the Goods if:
 a. if you fail to provide notice as set above; and/or
 b. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
 c. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
 d. the defect arises from normal wear and tear of the Goods; and/or
 e. the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
 43. You bear the risk and cost of returning the Goods.
 44. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 3 days after delivery.

Risk and title

 45. The risk (including risk of damage or loss) in the Goods will pass to you on completion of delivery or, if you wrongfully fail to take delivery, at the time when delivery is tendered.
 46. Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.
 47. Until title to the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our bailee; and/or (b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
 48. As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.

Use of Goods

 49. We shall not be responsible for how the supplied goods are used. Any supplied installation instructions and/or operating instructions should be correctly followed. In case where said instructions are not followed it may void any available warranty.
 50. In the case of computer hardware or mobile devices we are not responsible or liable in case of (1) any non-legal software being installed, (2) any malware being executed that may affect the machine performance or access to data and (3) any data loss where data held on a supplied device has not been reliably backed up.


 51. In the case where warranties are available for any supplied goods we will pass this warranty on to you at the time of delivery. In such case of a valid warranty claim we will assist in the process of repair or replacement according to terms of the warranty from the hardware manufacturer. In such case where goods need to be returned to our premises or the manufacturer service location, you are responsible for arranging conveyance.


 52. We can terminate the sale of Goods under the Contract where:
 a. you commit a material breach of your obligations under these Terms and Conditions;
 b. you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;
 c. you enter into insolvency or administration, or any other scheme or arrangement is made with your creditors; or
 d. you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder, a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency.

Limitation of liability

 53. Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this clause.
 54. Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
 55. If we do not deliver the Goods as per an agreed schedule, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the local market, less the price of the Goods.
 56. Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.
 57. We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
 a. any indirect, special or consequential loss, damage, costs, or expenses; and/or
 b. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
 c. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
 d. any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
 e. any loss relating to the choice of the Goods and Services and how they will meet your purpose or the use by you of the Goods and Services supplied.
 58. The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.


 59. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
 60. Notices will be deemed to have been duly given:
 a. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
 b. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
 c. on the fifth business day following mailing, if mailed by national ordinary mail; or
 d. on the tenth business day following mailing, if mailed by airmail.
 61. Any claim which is based on any defect in the quality of the Goods or their failure to correspond with specification or non or incorrect delivery shall be notified to us within ten days from the date of delivery or (where there is non or incorrect delivery or the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify us accordingly, you shall not be entitled to reject the Goods and we shall have no liability for such defect or failure, and you shall be bound to pay the Price as if the Goods had been delivered.
 62. Where any valid claim is notified to us, we shall be entitled to assist with any available manufacturer warranty repair or replacement program, or directly repair or replace the Goods (or the part in question) free of charge or, at the Company’s sole discretion, grant credit to or refund to you the Price of the Goods (or a proportionate part of the Price), without any further liability to you.
 63. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Circumstances beyond the control of either party

 64. Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

No Waiver

 65. No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.


 66. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

 67. This Agreement shall be governed by and interpreted according to the law of Thailand and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of Thai courts.

Thailand Office

Hong Kong Office

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