Clarity IT - IT Suport IT Outsourcing IT Maintenance Bangkok Thailand

IT Maintenance

ClarITy provides IT Maintenance Services, based on over 14 years of experience supporting businesses of all sizes. Our approach is one of a ‘can-do’ attitude and our goal is to make the IT perform problem free so that the business becomes easier. Remember, IT is simply a tool to do business. Taking care of that tool, allows for efficiency in business operation. Our service is professional, responsive and efficient. Comparing with other companies, we have heard terrible stories of different engineers attending to jobs and being unable to complete work, work taking too long to complete, lack of engineer expertise etc. This is what we work to avoid. Supported by a Microsoft Certified Systems Engineer (qualified for over 9 years) our team of 8 engineers are in good stead to attend to any type of IT problem. Engineers are also encouraged to improve their skills. To keep your IT in top shape, for a monthly fee, we will look after your systems. We will visit your premises regularly according to the level of IT. The purpose of this is to maintain your systems, and to check for anything that may need attention. We can even include free loan of hardware in case of fault until a replacement has been obtained.

Emergency call out support
Full inclusive Maintenance Agreements / Outsourcing
Loan Equipment available
System health checks and updating
Documentation and reporting
Friendly and can do attitude

Service Provision

We generally provide Pro-Active support which means we ensure the systems are well maintained in key areas such as Anti-Virus/Spyware/Adware control, Program management (removing non-business applications), System Updating (to minimise problem from security issues), Disk performance and cleaning (to increase machine performance) etc. There are other key areas also.

Particularly on servers we pay great attention to data backup and system redundancy to ensure any failure is not going to bring the business to a halt with users not being able to access e-mail or important files.

As far as networks and internet go, we are experienced in providing and supporting Internet connections from all major Internet Providers. We are knowledgeable to troubleshoot unusual network problems (such as poor connections etc.)

Fully Outsourced

We manage your overall IT function based on performance indicators and 12 month objectives and provide monthly reporting.

We become your IT Manager and provide sound advice based on best practises.

Provide full time staffing to fit with your business culture.

Routine Maintenance with Unlimited call-out

Visit to your office to carry out routine maintenance on your IT based on well-developed and documented process.

Includes unlimited support in case of IT problem (at no added cost).

One key advantage of routine maintenance is that it improves the overall performance and reliability of your IT. This can save down time and cost in the long term.

Ad-hoc IT Support / Emergency case only

Respond to emergency case. No maintenance of housekeeping

It is sometimes more costly to fix something that hasn’t been maintained well.

Lower priority support than routine maintenance customers.

Out of hours cover

When urgent cases arise we will attend in weekends or evenings.

Documentation

As part of our work, we keep records for your IT to support the planning and upgrading of your systems and tracking about license allocation. We also make documents relating to the office floor plan, detailing the location of machines, users and networking points.

Checklists

Our engineers keep a check sheet for their Maintenance work. They use this to track what is completed on each visit and to ensure that all machines are attended to over a period of visits.

Backup

Backup is imperative for the safety of your business data.

As part of our work, we carry out Backup monitoring and this is carried out with a procedure document and sign off record.

Maintenance

What do we do?

For the systems

– Regular Site visits:

– Check AntiVirus Updates

– Check Microsoft System Updates

– Check machine performance.

– Clean disk of temporary files.

– Disk De-fragmentation.

– Review Event Logs (for Servers and Windows XP PCs)

– Networks and Infrastructure are secure.

– Backups are being performed successfully.

– Server and network health checks.

For the Users

It is remarkable to see how a user that is well supported performs more confidently and successfully in their job.

It shows in their work performance and proficiency. As part of our service, we can show users:

– how to do tasks faster

– how to use advanced program features

– how to organize their day and there work better

– how to embrace IT and use it as a tool rather than a challenge

Options

– Annual / 6 month report can include:

– System / Network infrastructure topology

– Purchases

– IT Inventory

– Individual Machine Problem / Change History Log

– Recommendations for improvement to get the best from the IT

– Hardware loan replacement

– In event of failure we can provide loan equipment until replacement is sourced.

– Failed Hardware Insurance (Free Hardware replacement)

– If your systems warranty has expired this ensures you don’t have to pay anything more for when something fails. It’s just like insurance but for your computer.

24/7 Coverage

– Call-out at any time (day or night) for emergency situations.

Included

– Consulting or discussion at any time.

– Fast replacement for standard hardware.

We have decades of combined man years in IT experience to give you a great service.